QUESTIONS ABOUT RATES AND BILLING
Why is 10-10-710 so cheap?
Caztel 10-10-710 always uses the best, lowest cost wholesale long distance carrier to carry your long distance traffic, reducing our costs and yours! Also, since we bill your calls on your local telephone bill, we save the money that would ordinarily be spent on invoicing and pass the savings along to you, the customer!
Are your rates available at all times of day?
Yes! All of our rates are available 24 hours a day, 7 days a week!
How will I be billed?
Your calls will appear on your regular local telephone bill 1 to 3 months after you make the call!
Simply pay your phone company as you normally would.
Why is it more expensive to call to an International cell phone?
Because you are paying for the time on the cell phone. Outside of North America, it is normal for the person who is calling a cellular phone to pay for the airtime. The person who has the cell phone does not have to pay to receive inbound calls.
How do I know if the International number I am dialing is a cell phone?
A good idea is to ask the owner of the telephone number directly. But when you do not have a way to find out the information, please call customer service, and we will verify the number for you and also give you the rate corresponding to this number.
What are special services?
In North America the special services are numbers similar to 1-900 numbers. They are typically used for things like contest lines, voting lines, astrology services, erotica lines, etc.
Overseas, special services are used by associations, institutions or public companies. The institutions use these special numbers when they can not directly bill the person who received the call. For example, hospitals, Universities, rooming houses, student residents, oil rigs, etc. The special services are also used as a financing method to pay for interactive voice systems giving information by selecting options. Some examples of this are: banks, travel agencies and Airlines.
These numbers are usually charged at a higher rate.
Do we have to pay any connection fees or network fees?
No, absolutely not, there are no extra charges. Only your calls will be charged.
How much will it cost if I talk for less than 110 minutes to
Canada or the USA? Is it $0.01 per minute? Or 99¢ for my call?
99 cents. Each call of 110 minutes or less is billed at 99 cents, no matter what the length of the call is.
What do I do if I have a problem with my bill?
Please call customer service toll free at 10-10-710-00, and we will be glad to help you.